About Me
I am a User Experience and Employee Experience Researcher and Service Designer, skilled in cross-cultural research for complex internal platforms and end-to-end journeys.
My background in Clinical Psychology, Learning Experience Design, Facilitation and Project Management helps me collaborate with multidisciplinary teams with a focus on understanding human needs, business strategy and cross-cultural context.
I have experience working on a variety of projects from complex internal systems to end-to-end processes bridging Digital and Physical experiences with emerging technologies for 200+ countries. Over the years I've worked across a range of industries such as insurance, banking, logistics, advertising, retail, pharmaceutical, and mental health, improving employees' experience.
I love writing about UX and my articles were published in:
UX Collective: "An internal user survey guide: a step to UX research culture", "My Design Values", "Why designing Learning Experience is all about UX"
UsabilityGeek "Cross-cultural UX Research and Design Resources"
Prototypr "UX Research books"
featured Medium article "A look at incorrect password messages in Apps"
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I am passionate about Service Design and I've been a co-creator and volunteer for Service Design Bookclub Toronto since 2019, helping with facilitation and meetings structure iterations.
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In my free time, I enjoy watching detective stories, discussing the storytelling elements in movies and doing puzzles.
My Experience in numbers
7+ years
of Research experience for products and services
5+ years
of cross-cultural projects and localization experience
10+ years
of Employee Experience
10+ years
of Learning Experience Design and Facilitation experience
3+ years
of Project Management experience
8+ years
of Coaching experience
My Education
Bachelor's and Masters in Philology, Scandinavian studies
Ethnography research, Cross-cultural context and Semiotics analysis, Cross-cultural Instructional design
Post-Graduate Certificate in Marketing communications
Competitors' research, Marketing research, Brand voice and tone, Ideation technics
Counselling Gestalt Psychotherapy training
Empathy, interviewing skills and uncovering people's needs and motivations
Post-Graduate Diploma in Clinical Psychology
Qualitative and quantitive research methods, Human cognition, perception and decision making
UX Certificates
NN/g UX Certificate (UX Research)
Nielsen Norman Group
User Experience Certificate
Toronto University
Service Design: Designing for Experience over time
by Jon Kolko, Udemy
Service Design: How to Design Integrated Service Experiences
Interaction Design Foundation
Usability Testing Bootcamp Certificate
by David Travis, Udemy
Human-Computer Interaction certificate
Interaction Design Foundation
Understanding User Needs certificate
University of Michigan, Coursera
User Research Methods and Practices
Interaction Design Foundation
Certified Facilitator and Master Facilitator
NKD Learning
UX Courses and Workshops
Human-Centered Service Design course
IDEO U
UX Writing Fundamentals course
Seneca college
Psychology for Digital Behaviour Change course
AlterSpark
Crafting User Interviews Guides
Workshop by Alec Levin, UXR Collective
Measuring Subjective Experiences
Workshop by David Hogue
Getting Started with Service Design
Workshop by Linn Vizard
UX Design and Research Advanced course
Juno College of Technology
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You can find some of my study project presentations on SlideShare.
Contact Me
Please contact me if you'd like to know more about my project or chat about Service Design,User Experience or Employee Experience Research!